Do you have a question? Looking for more information about the rental process, the services we offer, or where to find us? Check out our list of frequently asked questions below for some quick answers. If you still have a something on your mind, please contact us via our form submission or via email/social media. We’ll be more than happy to get you the answers you need.
ARE YOUR BOATS SAFE? DO I NEED TO HAVE EXPERIENCE?
No experience necessary. You just need to be able to prove that you are 21 years old with a valid photo ID! Our knowledgeable dock attendants will provide you with information to keep you safe while enjoying a day on beautiful Town Lake.. It’s as simple as driving a golf cart with a forward and reverse throttle. All boats are electric with a maximum speed of 4.5 miles per hour. Boats are equipped with life jackets, anchor, paddles, and a blow horn.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards.
DO YOU OFFER GIFT CARDS?
Yes, gift cards are available for purchase.
DO YOU REQUIRE LIFE JACKETS? IF SO, DO I NEED TO BRING ONE?
Life jackets are required and provided in each boat.
ARE KIDS ALLOWED? IS THERE AN AGE LIMIT?
As long as parents are on the boat with the children and feel comfortable taking them, we allow children of all ages. We do require children to wear life jackets and have sizes specifically for infants, youth, and children, in addition to adult life jackets.
ARE DOGS ALLOWED ON THE BOATS?
Yes, June is our dog friendly boat that is available for booking.
DO I NEED A RESERVATION?
Yes. Reservations must be made via our website by midnight the night before. Walk-ups are accepted if boats are available.
DO YOU SELL DRINKS?
We encourage you to bring your own beverages in non-glass, reusable containers.
WHAT IS THE LONGEST TIME I CAN BE ON THE WATER?
Please refer to the online booking agent Fare Harbor for hours of availability.
WHAT SHOULD I BRING WITH ME?
There are a few things we highly recommend taking with you. While we sell sunscreen, water, and hats at the dock, you are welcome to bring your own. Cruising down Lady Bird Lake provides a lot of opportunities for amazing pictures of the Austin skyline, Barton Springs, Congress Bridge and much more. If you need, we have dry bags to keep your cameras and smartphones protected.
WHERE ARE YOU LOCATED?
Find us on the lower level of the Waller Creek Boathouse, 74 Trinity Street, on the north shore of Lady Bird Lake where Trinity Street ends at the lake in downtown next to the Ann and Roy Butler Hike and Bike Trail, just below the Four Seasons Hotel. Look for our sign at the top of the staircase east side of the boathouse, leading downstairs to us!
IS THERE FREE PARKING?
Metered parking is FREE on Sunday and select major holidays recognized by the City of Austin.
DO YOU HAVE PUBLIC RESTROOMS?
Yes, restrooms are located on the patio/upstairs level of the boathouse outside of ALTA’s Cafe. A code for the door can be provided by Boathouse front desk staff, ALTA’s Cafe staff, or our staff upon request.
DO YOU HAVE PUBLIC PARKING?
Waller Creek Boathouse has NO public parking nor affiliation with area parking garages. Guests are encouraged to find parking in advance of checking in for rentals or Guided Tours.
Parking options for guests are as follows:
— Downtown metered street parking and walk to us.
— The metered lot at 600 River Street (Mexican American Cultural Center) and walk down the Hike & Bike Trail to us (less than five minute walk). Look for the black gate at the west end of the lot, walk down the hill, across the pedestrian bridge where the Boathouse rises ahead of you.
Parking meters in the downtown area (IH-35 to Lamar Boulevard, and Lady Bird Lake to 10th Street) operate during the following times: Monday and Tuesday - 8 a.m. to 6 p.m. Wednesday through Friday - 8 a.m. to 12 midnight. Saturday, 11 a.m. to 12 midnight.
CAN I GO SWIMMING OFF THE BOAT?
No, swimming is not permitted when taking the boats out.
HOW FAST DO THESE BOATS GO?
The boats cruise at 4 MPH. Retro Boats abide by wake and speed protocols on Lady Bird Lake.